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Mystery Shopping

Know your business – even better than you do now. Every store, all the time with 63,000+ mystery shoppers worldwide, we can be every place you can’t.

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Competitive Evaluation – one step ahead

We deliver objective information on your competitors across a set of consistent measures that you define.

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Internal Audits

Using our extensive network of mystery shoppers and auditors we deliver information you can't get from internal assessments or loosely structured competitive analysis programs.

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Customer Experience

Our experts help you understand and develop all aspects of the customer lifecycle.

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MARKET RESEARCH & INTELLIGENCE

OUR EXPERTS ADVISE YOU IN YOUR COMPETITIVE INTELLIGENCE. TOGETHER, WE ORGANIZE A STRATEGY to develop a custom-built monitor study so that you can track real market change.

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SURVEYS

Trans MR Surveys make it simple to design, launch and analyze beautiful and engaging surveys.

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COMMUNICATION AND BRAND STRATEGY

OUR COMMUNICATION SPECIALIST ADVISE YOU IN YOUR COMMUNICATION STRATEGY AND DETERMINE YOUR BRAND POSITIONING.

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Discussions

Trans MR Discussions provide an easy way to build forums and engage your community in fun and thoughtful conversation

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Interviews

Select number of our interviewing staff are specially trained to carry out tele depth interviews.

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Training and development

TRANS MR OFFERS TRAININGS AND CONFERENCES IN EACH OF OUR AREAS OF ACTIVITY: OPERATIONAL COMLIANCE, customer experience, sales and profitability.

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CATI

Our in-house telephone unit includes dedicated CATI-stations that pass on numerous benefits to the client.

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Panels

Trans MR Market Panels deliver the voice of the market, offering the industry's highest response rates from participants in over 100 countries.

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DISCOVER TEXT

Analytics solution that helps you quickly extract customer sentiment from your social feeds, your survey responses or any other large sources of text/analytics of your store and front line staff.

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Market Assessment

Our Experts review your existing markets from where you may be able to sell more to current customers and/or sell your existing products to some new market or find a new product to offer your existing customers.

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Citizen, Consultation and engagement

Initiate two-way communication to reach a wider audience, engage citizens and make informed decisions.

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An End-to-End Solution

Get real-time insights and stay connected to your customers' evolving needs. Leverage technology for a deep understanding of how shoppers interact with your brands, products and purchase channels.